Manage Direct Deposit

This feature allows you to choose whether you receive payments for an open claim via check delivered by mail or as electronic payments deposited directly into your bank account (i.e. direct deposit).

Note:
  • This option may not be available to you. If none of the options for accessing the page are displayed, you may not receive payments via direct deposit.
  • Supervisors and managers can only access this feature for their own claims, not those of others.

Accessing the Manage Direct Deposit Page

The Manage Direct Deposit page is available by clicking:

  • Manage direct deposit from the Actions menu beside a claim on the My claims page
  • Click here to sign up from a message pertaining to direct deposit on the Notifications tab of the My claims page
  • Manage direct deposit from the Actions section of the Claim page

Managing Your Direct Deposit Enrollment

To set up or change your direct deposit settings from the Manage Direct Deposit page, first specify how you would like to receive your payments.

  • Under How would you like to receive your payments?, select Electronic or By Mail.

Electronic Payments (Direct Deposit)

If you selected Electronic:

  1. Enter your Routing Number, then enter it again in the Confirm Routing Number field. A valid routing number is required.
  2. Enter your Account Number, then enter it again in the Confirm Account Number field.

Note: Take care to enter your account number accurately. If you need to, check the Display values option to view your routing and account numbers.

  1. Select the Type of Account (Checking or Savings).
  2. Click Review. A review page opens, displaying the information you entered.
  3. Review your direct deposit information and the Terms and Conditions. Select I Acknowledge to acknowledge the terms and conditions.
  4. Select Yes at the bottom of the page to agree to the terms and conditions.
  5. Click Submit.

A confirmation message indicates that your request for direct deposit has been submitted. For some claims, setup may take 3-10 business days to process.

Note: No changes can be made to your direct deposit preferences while your current request is being processed.

To stop receiving payments by direct deposit, select By Mail at the top of the page.

By Mail

If you selected By Mail:

  1. Verify the mailing address displayed. If changes are needed, edit the Your contact information section of the Claim page.
  2. Click Submit.

A confirmation message indicates that your request was submitted.