What’s New in mySedgwick

For reduced work schedule leave cases, the Event window that opens from the Claims calendar now includes an Absence Status field that was already present on continuous and intermittent leave cases. Additionally, for all three types of cases, the Absence Status field now displays both the absence status and the absence substatus (e.g., Open - Approved).

As part of this enhancement, the .csv file that you can export from the Claims calendar was updated so that the absence Status and Sub Status columns are consistently populated with their respective values.

The Leave balance summary section of both the employee’s My claims page and the Claim page (for a leave of absence claim) now displays explanatory text to help users understand the leave balance data. This text was previously displayed by selecting an icon in this section. The icon has been removed.

The message was modified slightly for clarity and now reads as follows:

“Available hours and days are an estimate and can vary based on changes to the work schedule. They are meant for informational purposes based on the information available at the time. Actual leave balances are calculated in weeks and portion of weeks rather than hours or days per policy guidelines. Pending represents future time away from work or time away from work where a decision has not yet been made.”

Two new indicators are now visible to indicate when a delegation period will expire within the next 14 days:

• A green circle indicator now appears over the Delegate Settings icon (in mySedgwick’s header) if a delegation period will soon expire. This indicator displays for those able to act as a delegate for another as well as for those who can manage delegates for themselves and others.
• The Manage delegates page now displays a yellow Expiring soon indicator in the Delegation end date column for any delegate whose delegation period will soon expire. This appears for your own delegates and for another supervisor’s delegates, if you manage them.

Auditors can now access claims for all employees on leave or who are terminated.

Previously, employees with the following statuses received from the employer were not visible to auditors. This enhancement applies to both internal and external auditors.

• H - Short Term Disability
• O - Layoff
• V - Terminated with Pension Pay
• X - Pension

Messages displayed to managers when confirming or dismissing new claims were updated to prevent possible misinterpretation.

The following changes were made to clarify which actions a user can take:

• For leave and disability claims, the message now reads, “Select Confirm to accept the information, Edit to make changes, or Cancel to return to the previous screen.”
• For accommodations and workers’ compensation claims, the message now reads, “Select Confirm to acknowledge and dismiss the notification or Cancel to return to the previous screen.”

The messages are available in the following locations:

• Manager view page > New claims tab.
• Summary view page > New claims card > Details sub-page.
• Employee’s claims page > New claims tab.

Previously, the message stated, “Press Confirm to dismiss this new claim activity.”

To ensure continuity of work, a delegate can now act on behalf of a delegator who is on leave or terminated. Previously, delegates were prevented from performing this role during either of these situations.

Note that, per existing functionality, a supervisor or omni user that logs in to mySedgwick while out on leave or terminated only sees features that pertain to an employee user (i.e., Manager view and/or Summary view pages do not appear). However, during the supervisor’s leave or termination, the user’s delegates can continue to access supervisor and/or omni features associated with the user’s original role.

Example: John is a supervisor who is out on leave. Prior to going on leave, John designated Mary as his delegate. If John logs in during his leave, he sees only his own claims and features that pertain to an employee user. If Mary begins a delegation session while John is on leave, she may access supervisor features even though John cannot.

As part of this enhancement, depending on the client’s setup, users who log in through mySedgwick (rather than their company’s portal) may be prevented from acting as a delegate.

The message that appears when you click the Technical Support link at the bottom of the Login page was updated to clarify that a user needs to be logged in to create or review a claim. The full text of the message now reads:

“Technical support is available for help with account setup, sign-in, or password issues. For claim related actions, please login.

Live Chat help is available from 8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday.”

The mySedgwick help chat tool (“Carey”) can now be configured at client implementation to provide questions and responses customized by client and user type (e.g., supervisor), in addition to the existing customizations for business group and line of business.

The following validations apply:

• For non-managers:
  • HR-registered users see text applicable to the employee role.
  • Claim-registered workers’ compensation users see text applicable to the employee role.
  • Claim-registered users for liability lines of business see text applicable to the claimant role.
• If a supervisor opens the chat tool from their own claim, Carey displays text applicable to the employee role.
• If a user is acting as a delegate for another, they take on the role of that user when using the chat tool (i.e., if a supervisor is acting as a delegate for an omni user, Carey displays text applicable to the omni user role).

The Summary view page, which provides Omni/overseer users an at-a-glance summary of claim metrics in a dashboard-style view, can now be made available to managers (i.e., people leaders) as well. Access to the page can be enabled by client request; it is disabled by default. When enabled, the Summary view page, rather than the Manager view page, is the manager’s home page. Specific changes are outlined below.

Note: The Summary view page only applies to the AC (accommodations), AR (accommodation requests), DS, LV, and WC lines of business.

Updates to the Summary View Page

As part of this enhancement, the Summary view page now includes the Filter by manager search field and, if any indirect reports exist, the Include indirect reports toggle. Managers can view information for employees up to 20 levels below them in their company hierarchy. Due to the potentially high volume of claims and employees, a maximum of 200 results are displayed from pages that open when you click a widget’s Details button.

Updates to Other Pages

In addition, the Manager view, Claim search, and Communication center pages now allow a manager to view information for employees up to 20 levels below them in their company hierarchy. Previously, the limit was set at five levels.

Changes Applicable to Auditors

Auditors can now view a user’s Summary view page, but, as with the rest of the site, they cannot save changes. For example, if they dismiss a pending notification, a pop-up message informs them that the action was not saved.

A new Company attributes section now appears on the Claim page for disability, leave, accommodations, and workers’ compensation claims, displaying an employee’s company details with the following fields:

• Company code
• Transfer code
• Business unit
• Bargained
• Responsibility
• Organization ID
• Department ID
• Location code
• Job code
• Business unit name
• Bargained unit
• Regulated
• Organization name
• Department name

This feature can be enabled or disabled by client and user role, and which attributes are displayed can be specified by the client. This feature is only available for accounts created using HR information sent to Sedgwick (i.e., not using claim details).

To enhance accessibility and ensure compliance, mySedgwick is now available in Canadian French and Spanish, if enabled for the client. This release note outlines changes that allow for additional languages.

About Translation

When the user sets mySedgwick to display in a language other than English, field names, standard values (e.g., Closed), and other text appear in the selected language. If appropriate, the date format is also presented in the local language format (e.g., DD/MM/YYYY).

Note that names, entered text (e.g., messages in the Communication center), and third-party content (e.g., linked resources that are client-owned) may not appear in the selected language. In addition, password requirements do not allow certain special characters that may be common in languages other than English.

Setting a Preferred Display Language

Users are prompted to set their preferred display language when creating a new account. This setting can be updated from the Account settings page after they log in by selecting the Change language preferences heading on that page.

The display language can be manually set at any time by clicking the currently displayed language in the page footer (e.g., English) and selecting another from the list of available languages.

Once the user sets their language preference, the site remembers this preference and will display it the next time they log in. If they have an existing account but have never set their preferred language, or if their browser’s cookies were cleared or expired, the site is initially displayed in the browser’s preferred language (configured in the browser’s settings menu) if that language is supported by mySedgwick. If that language is not supported, the site displays in English and any translation must be performed by the browser’s translation feature.

Eligible claim attachments uploaded through the Documents tab are now automatically bundled into consolidated .pdf files if this feature is enabled for the client and line of business.

When enabled, eligible files uploaded together are automatically bundled into a single .pdf file and displayed in the Upload documents section, reducing attachment fragmentation and improving examiner review efficiency.

This feature applies as follows:

• Multiple .pdf and/or .msg files are combined into a single .pdf file.
• Multiple image files (.jpg, .jpeg, .heic, .heics, .heif, .heifs) are merged into a single .pdf file.
• .Pdf/.msg files are not bundled with image files; each group is processed separately.
• All other file types ( .doc, .docx, .gif, .png, .tif, and .rtf) remain unbundled and are delivered individually.

As part of this enhancement, the message that lists acceptable file types was updated to explicitly include .heic, .heics, .heif, and .heifs formats (supported since January 23, 2026).