Accommodation Request

The Accommodation Request page provides all the information you may need to know about an accommodation claim. It also allows you contact the claim’s examiner and learn more about the claims process.

Note: This topic pertains specifically to accommodation claims. For features specific to other types of claims, select the applicable type from the menu to the left.

Accessing the Accommodation Request Page

To access this page, select a claim number from wherever it appears.

Accommodation Request Page Features

To collapse a section of this page, click the Collapse this section icon at the top of the section. To expand a section, click Expand this section . Sections on this page may be collapsed by default if no information is available for display.

The Messages Messages button icon in the top-right corner of the page display the number of unread messages in the Communication Center. Click the icon to view the Communication center section of the Claim page. For more information about its features, refer to the Communication center section below.

If you have more than one claim available in mySedgwick, a View a different claim link is available near the top of the page. Click this link to select and view a different claim.

The following sections are available from this page.

Claim Information

The section at the top of the page is labeled with the type of claim and the claim number. This section contains the following tabs and features. Note that some features are specific to the type of claim or your access in mySedgwick.

Summary Tab

Provides basic information about your claim. Some fields containing no information may not be displayed.

See a list of features available in this section and their descriptions.

Summary Tab

Feature

Description

Message

If available, a message at the top of this tab provides additional information related to the claim.

Claim

Provides basic information about the claim. Available fields and their descriptions include:

Name: Employee’s name.
Claim: Claim category (i.e., Accommodation Request) and the number assigned to the claim.
Request Type: Type of accommodation (e.g., At work or Leave of absence).
Status: Claim’s current status, such as Open or Closed and its substatus (e.g., Currently accommodated).
Job Title: Employee‘s job title.
Job Protection Exhaustion Date: Date the employee‘s job protections expire. If no applicable date exists, this field is not displayed.
Filed Leave or STD: If displayed, indicates a short term disability claim or leave of absence is associated with the accommodation.
At work injury/illness: If displayed, indicates that the accommodation is due to a workers’ compensation claim.
Certification required: If displayed, indicates that medical certification is required for a job restriction.

Actions

This section provides links to a number of ways to interact with your claim. Click an action below to learn more about it:

Upload documents
Visit helpful resources
Communication preferences (not available when viewing another’s claim)
Chat with us

Accommodations

This section shows you all accommodation requests relating to your accommodation claim and the outcomes related to each.

Employees viewing their own accommodations are shown only accepted accommodations. Managers viewing an employee’s claims are shown accommodations in any status.

To locate specific entries, click Filter and enter a term in the search bar.

See a list of features available in this section and their descriptions.

Accommodations
Column	Description
Detail	Provides additional details about specific accommodation requests. The following details are displayed: Status: Current status of the request (Open or Closed) and its substatus (e.g., Pending business response, Under review, Currently accommodated). Request Type: Category of accommodation type (e.g., Leave of Absence). Type: Specific type of accommodation (e.g., Leave of Absence - Intermittent leave, Environmental Modification - Monitor size). Description: Description of the accommodations provided. Decision: Whether the accommodation is Accepted or Rejected. Decision Date: Date a decision was made. Begin: Period that accommodations were provided. Long Term: Indicates whether the accommodations were for an extended period.
Associated Claims	If applicable, displays the Leave claim number with which the accommodation is associated. Click the claim number to view the leave of absence claim.

Documents Tab

The Documents tab lists documents associated with your claim. It may display documents sent to you via email, files you have uploaded, and forms relating to your claim.

If available, you can upload a document by clicking Upload Documents.

Note: Supervisors and managers can only access this feature for their own claims, not those of others.

The following sections may be available to you from this tab.

My documents

This section lists claim-related documents sent to you via mail or email. This section is not displayed when viewing another’s claim.

All files are in .pdf format. You must have Adobe Acrobat Reader (or similar) installed to view these documents.

See a list of features available in this section and their descriptions.

My documents
Column	Description
Document	Type of document; always shows Claim Correspondence. A New label displays when the file is unread.
Date	Date the document was originally sent.
Open	Open the file in a new browser tab or window.

Upload documents

This section allows you to upload files related to your claim and lists files you have previously uploaded.

See a list of features available in this section and their descriptions.

Upload documents
Feature	Description
Upload	Click to select one or more files to upload from your device. See the Upload Documents help topic for instructions.
Document	Uploaded file’s name.
Date	Date the file was uploaded.
Status	Current status of the file. Options include pending (the file is in the process of being uploaded and complete (the file was successfully uploaded). Files that cannot be successfully uploaded display the reason for the error.
Open	Click to view the file. Files in pending status cannot be viewed until they are complete. Files that cannot be successfully uploaded display . Click to remove the file.

My forms

This section contains forms you can fill out and submit. Forms available here may include those allowing Sedgwick to release your medical information for claim purposes, forms required by your claim’s jurisdiction, or Medicare-related forms. This section is not displayed when viewing another’s claim.

See a list of features available in this section and their descriptions.

My forms
Column	Description
Document	Form name.
Open	Click to view and complete or download the form. See Forms for details.

Important Contacts Tab

Provides information about how to contact the LOA Specialist. If available, click Contact LOA Specialist to open the Communication Center page where you can send a message to the examiner.

Claim activity

The Claim activity section shows you all milestone dates relating to your claim, with the most recent activity listed first.

To locate specific entries, click Filter and enter a term in the search bar.

Communication center

The Communication center section provides a simply way to send a message to an open claim’s examiner and view their responses.

If messages already exist for the claim, they are displayed here in descending order (with the most recent shown last). The sender’s name as well as the date and time the message was sent are displayed above each message. Also, an icon is displayed beside each message to help identify who sent each:

: Message you sent.
: Messages from the examiner.

To send a message, type it in the field provided and click Send. Messages cannot exceed 1000 characters each.

If available, you can also click Upload Documents to open the Upload Documents window and submit files pertaining to your claim.

Claims calendar

This section provides a calendar view of approved accommodation periods for the currently displayed claim.

The current month is displayed by default, with today’s date highlighted with a blue border.

If there are no approved accommodations associated with the claim, this section is collapsed by default. Click to expand the section.

Actions you can take from this section include:

To view the previous or next period, click the left and right arrows at the top of the section. Click Today to return to the current month or week.
To view a week at a time, click Week. To switch back to a month-by-month view, click Month.
Click Export to download a .csv file containing accommodations for a specified period of time.
Click an accommodation to open an Event pop-up providing details about the absence’s claim. See a list of information available in this window.

Event window (Claims calendar)

Field Description

Claim Number Claim number to which the absence pertains. Click to open the Claim page.

Claim Type Category of claim (e.g., Short Term Disability, Continuous Leave, Accommodation Request).

Begin Date Date the accommodation begins.

End Date Date the accommodation ends.

Status Current status of the claim (Open or Closed) and the claim’s substatus (e.g., Pending Business Response).

Examiner Examiner assigned to your claim.

Type Type and subtype of the accommodation (e.g., Work Schedule Change - Additional Breaks).

Long Term Indicates whether the accommodation request is a long term accommodation.

Event window (Claims calendar)
Field	Description
Claim Number	Claim number to which the absence pertains. Click to open the Claim page.
Claim Type	Category of claim (e.g., Short Term Disability, Continuous Leave, Accommodation Request).
Begin Date	Date the accommodation begins.
End Date	Date the accommodation ends.
Status	Current status of the claim (Open or Closed) and the claim’s substatus (e.g., Pending Business Response).
Examiner	Examiner assigned to your claim.
Type	Type and subtype of the accommodation (e.g., Work Schedule Change - Additional Breaks).
Long Term	Indicates whether the accommodation request is a long term accommodation.

Your contact information

Displayed for open claims, this tab displays your current contact address and electronic notification preferences and provides links to update them. This section is not displayed when viewing another’s claim.

Contact Address: This address is used for any communication sent by mail pertaining to your claim if you have opted to receive it by this method. Click Change Contact Address to change you preferred contact address.
Electronic Notifications: Displays the email address and text/SMS number at which you will receive electronic notifications about your claim, if enabled. Click Change Communication Preferences to update your selections. Refer to the Change Communication Preferences section of the Account Settings help topic for more information.