Communication center

The Communication center page enables you to communicate directly with examiners assigned to your claims. People leaders can also communicate with examiners or those of your employees.

Note:

For people leaders (i.e., those who can view the claims of others), this page provides two tabs:

My Claims: Displays a list of your personal claims and any messages associated with them. The features described in this help topic apply to this tab.
Employee Claims: Lists your employees’ claims and provides search features for looking up an employee‘s claim to initiate a conversation with the examiner. See the Employee Claims tab’s help topic for details.

Accessing the Communication Center Page

You can get to the Communication Center page many different ways:

From the left-hand Navigation menu: Click Communication Center.
From the My claims, Manager view, or Summary view pages: Click any of the View buttons from the Communication center section.

Sending a Message to Your Examiner

If you have only one claim, enter your message in the provided text field and click Send.

If you have multiple claims and have not previously sent a message to the examiner for a specific claim, click Start conversation to begin a conversation. Otherwise, click View conversation to see an existing conversation at the bottom of the page. Enter your message in the provided text field, then click Send.

You cannot send messages for litigated claims.

Communication Center Features

The Communication center displays a list of your personal claims and any messages associated with them.

Note: For those that can view this claims of others, these features are available from the My Claims tab.

See a list of features available in this section and their descriptions.

Communication center
Feature	Description
Claim List
Filter	If there are multiple claims, click Filter to access a search field to locate a claim by any displayed criteria.
Sort by	Sort what’s displayed by clicking the Sort by option above a list and selecting the appropriate column. The arrow indicates the direction in which rows are sorted (ascending or descending); select the column again to change the orientation.
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. For those with access, click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name.
Date	Date the last message for the claim was sent or received. When an unread message exists, a New icon appears next to the date.
Action	If you have not previously sent a message to the examiner for a specific claim, click Start conversation to begin a conversation. Otherwise, click View conversation to see an existing conversation at the bottom of the page.
Conversation
Claimant name	Claimant’s name. If you’re viewing messages for your own claim, click your name to open the My claims page. People leaders can click the link to open the Employee’s Claims page.
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. Click to open the Claim page.
Messages	Messages sent to and from the examiner, if any exist, are displayed in alternating columns. Messages are displayed in chronological order, with the latest message displayed last. Messages from the examiner show as coming from Sedgwick.
Type a message	Type your message in this field. Messages cannot exceed 1000 characters.
Upload Documents	If displayed, click this link to open the Upload Documents window and submit files pertaining to your claim.
Send	Send your message to the examiner.
Clear	Removes unsent text from the message field.