Manager view

The Manager view page provides information about your employees and their claims. You can see who is off work, get a list of new claims, view claim details, contact claim examiners, and more.

What’s shown: Open claims and claims closed in the past 24 months are shown. Also included are future disability claims reported within the last six months and future workers’ compensation claims reported within the last 24 months.

Claim Numbers: To view a claim from here or any other page, click the claim number. Click the Watch List icon Add to Watch List icon beside a claim number to add or remove it from your Watch List.

New Messages Messages button and New Notifications Notifications alert icon icons display the number of unread messages in the Communication Center and outstanding notifications. Clicking an icon takes you to the relevant page or section.

Note:

You cannot view your own claims from the Manager view page.
You cannot view others’ claims while you are on a leave of absence. You will not have access to this page during the leave period.

The following features and sections are available from this page:

Custom Message

A message at the top of the screen, if shown, provides information specific to your employer and role.

Filter by manager

The Filter by manager field at the top of the page changes the claims displayed to the direct reports of a manager reporting to you. Enter part of a manager’s name or employee ID to view and select a list of matching managers.

When you select a manager, the page title changes to include that manager’s name (e.g., “John Smith - Manager view”) and information about that manger’s employees’s claims are shown. If Include indirect reports is selected, any of the specified managers’ indirect reports are also included.

Click Dismiss button to remove a selected manager from this field.

Include indirect reports

When this option is toggled on Toggle (on) , up to five levels of indirect reports’ claims are shown. When toggled off Toggle (off) , only claims of those reporting directly to you are shown.

Manager view

This section consists of these areas:

A greeting with a list of important reminders for your awareness or action, if any exist, and quick links to common actions and features.
Tabs listing any new claims, notifications regarding your employees’ claims, employees returning to work soon, and those off-work. You may also have a tab listing pending and past accommodations for your employees.

These sections are described in more detail below.

Greeting, Reminders, and Quick Links

The top of the Manager view section includes a greeting and a list of important reminders for your employees’ claims, if any exist.

Screenshot of the top portion of the Manager view portion of the screen

A list of quick links is also available, which vary by role. These may include:

Report a new claim
Communication center (also indicates the number of unread messages)
Helpful resources

Links to additional employer-provided resources may also be available.

You can also lick the My claims link at the top of this section to visit the My claims page.

New Claims Tab

This tab displays new claims, including details about the last day worked, first day absent, or hours worked for each employee’s claim. From this section, you can confirm the information is accurate or, for disability and leave claims, update some of the information.

To view details about a claim, click the claim number.

If you have multiple claims, click Filter to access a search field to locate a claim by any displayed criteria.

Click Export Export icon to download a .xls file containing the list of new claims.

Sort what’s displayed by clicking the Sort by option above a list and selecting the appropriate column. The arrow indicates the direction in which rows are sorted (ascending or descending); select the column again to change the orientation.

See a list of features available in this tab and their descriptions.

New Claims
Feature	Description
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. Click a claim number to open the Claim page for more information about the claim. Click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name. Click the link to open the Employee’s Claims page (if the employee has claims).
Detail	Display’s specific information based on the type of claim: Disability: First Day Absent (i.e., the employee‘s first date absent or the claim’s date of loss) and the Last Day Worked (i.e., the last day the employee worked). Workers’ compensation: Claim’s Date of Loss, Date Reported to Sedgwick, and Claim Reopened (if applicable). Leave: First Day Absent (i.e., the date the leave began) and Hours Worked in the last 12 months.
Confirm	Click to open a Confirmation window displaying the claim type, number, and claimant’s name. From this window, click Confirm to dismiss the new claim activity, removing it from the New Claims tab. Notification of your confirmation is sent to the claim’s examiner. For disability and leave claims, additional fields are displayed and an Edit button is available. Click Edit to update the claimant’s First Day Absent and Last Day Worked (disability) or Hours Worked (leave). You cannot confirm details of a future disability claim.

Notifications Tab

This tab lists any active notifications related to your employees’ claims. Depending on the status of a claim, you might be notified of changes to a claim’s status or benefits, an employee’s anticipated first date or absence or return to work date, and more.

Clicking Dismiss Dismiss button removes the notification from this tab. Completing a notification’s action also removes the notification.

By default, the list is sorted by the Date column. Sort what’s displayed by clicking the Date option above a list and selecting the appropriate column. The arrow indicates the direction in which rows are sorted (ascending or descending); select the column again to change the orientation.

See a list of features available in this tab and their descriptions.

Notifications
Feature	Description
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. Click a claim number to open the Claim page for more information about the claim. Click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name. Click the link to open the Employee’s Claims page (if the employee has claims).
Message	Message informing you of important information about the specified claim.
Date	Date the message was received.
Dismiss	Click to remove the notification from this tab.

Return to Work Tab

This tab displays employee with unconfirmed return to work dates for disability and leave of absence claims.

Click Confirm Confirm check mark button to confirm the date or update it.

Click Export Export icon to download a .xls file containing the list of return to work records.

By default, the list is sorted by the return to work date in the Detail column, in descending order. Sort what’s displayed by clicking the Detail option above a list and selecting the appropriate column. The arrow indicates the direction in which rows are sorted (ascending or descending); select the column again to change the orientation.

See a list of features available in this tab and their descriptions.

Return to Work
Feature	Description
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. Click a claim number to open the Claim page for more information about the claim. Click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name. Click the link to open the Employee’s Claims page (if the employee has claims).
Return to Work	Date the employee is expected to return to work.
Confirm	Click to open the Confirm Return to Work page with the option to confirm the displayed date or enter a new return to work date. See Confirming a Return to Work Date on the Return to Work page’s help topic for details. Once confirmed, the claim is removed from the Return to Work tab. Unconfirmed claims are also removed from the list after 30 days.

Off Work Tab

This tab displays employees who are currently off work and the dates they will be absent.

Click Actions Three vertical dots (Actions menu icon) to report the employee’s return to work date. For workers’ compensation claims, you can also view the employee’s work restrictions.

Click Export Export icon to download a .xls file containing the list of off work employees.

By default, the list is sorted by the From date column. Sort what’s displayed by clicking the From option above a list and selecting the appropriate column. The arrow indicates the direction in which rows are sorted (ascending or descending); select the column again to change the orientation.

See a list of features available in this tab and their descriptions.

Off Work
Feature	Description
Claim	Category of claim (e.g., Short Term Disability, Workers’ Compensation) and the claim number. Click a claim number to open the Claim page for more information about the claim. Click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name. Click the link to open the Employee’s Claims page (if the employee has claims).
From	Date the employee begins their off work period.
To	Date the employee ends their off work period.
Actions	Click the Action icon to access various actions for the claim. The list below includes possible actions; click an option’s name to view that feature’s help topic or additional details. Report return to work View restrictions

Accommodations Tab

This tab displays accommodations for your employees. Two views, Pending and View History, are available; each is described below.

Pending

Pending accommodations and job functions requiring approval are displayed by default (i.e., the Pending radio button is selected).

See a list of features available from this tab when Pending accommodations are shown.

Accommodations Tab - Pending
Column	Description
Claim	Category of claim (Accommodation Request) and the claim number. Click a claim number to open the Claim page for more information about the claim. Click beside a claim number to add that claim to your Watch List, or click to remove it.
Name	Employee‘s name. Click the link to open the Employee’s Claims page.
Type	Type and subtype of the accommodation (e.g., Work Schedule Change - Additional Breaks). For pending job functions when there is no open accommodation, this column displays Job Functions Approval.
Begin	Date the accommodation begins. This field is blank for pending job functions.
End	Date the accommodation ends. This field is blank for pending job functions.
Actions	Click the Actions icon to select from a list of options applicable to the accommodation or job functions. Possible options include: View Job Functions Approve Job Functions Approve Accommodations Clicking an option opens the Accommodation requests page and expands the relevant section.

View History

Click the View History radio button to view past accommodations.

Communication center

The Communication center enables you to communicate directly with the examiner assigned to your employees’ open claims.

Click Visit to open the Communication center page.

Helpful resources

The Helpful Resources section provides links to various features of the Helpful resources page, such as the Learning Center, Links, and more. For more information, see the Helpful resources page topic.